Test Main Issues Form Welcome to the NZWS Customer Care Portal. Please fill in the information below to submit your warranty claim.*I want to report an issue with my product(s)HiddenWelcome to the NZWS Customer Care Portal. Please select one of the following options in order to lodge your Warranty claim or Service Work.*Select OptionI want to report a problem or make a new request for my product(s)Would like a Service Call and request a case number to be approved by NZWS before it is startedService Call has been completed, but the problem has not been fixedFeedback – The problem has been fixed at no cost but I want to report the problemDo you have the NZWS Original Sales Order Number or the Original Purchase Order number? I have the NZWS Sales Order Number only I have the Original Purchase Order Number only I have both Original NZWS Sales Order number* This number, always starting with “S” followed by 6 numbers, can be found on the invoice, packing slip or white labels on most products.Original Purchase Order (PO) number* Account number* Your Account Number starts with 2 or 3 letters, followed by 3 or 4 numbers, such as “LRL000” or “NA9999”.Account Name* Contact Name (Person Lodging this Claim)* Contact e-mail address (Person Lodging this Claim)* CC Email A copy of the Claim Confirmation will be e-mailed to this address.CC Email 2 A copy of the Claim Confirmation will be e-mailed to this address.Contact phone number (Person Lodging this Claim)* Name of the End-Consumer* New Purchase Order (PO) number Please confirm what needs to be done with the completed product(s)*Deliver to standard address of the storeInstall to be performed by NZWS (costs may apply)Deliver to my end consumer or installer (Freight cost may apply)AKL-My installer will collect from Auckland Factory (15 Lady Ruby Drive, East Tamaki)CHCH-My installer will collect from Christchurch Factory (22 Birmingham Drive, Middleton)Please provide the address and contact phone number of the End-Consumer or Installer Name of the Installer HiddenName of the Installer Product*Select OptionRollerblind / SunscreenVenetian (Metal Venetian / Timber or Faux Wood Venetian)SoftShades (Honeycomb / Pleated)Drapery HardwareVertical blindExterior Product (Awning, Pergola, etc)ShutterPlease explain what the issue is.*What is the estimated cost of the repair?* Thank you for registering this Service Work Request. Within 24 hours, we will review this issue and, if approved, send you a case number.Please provide the case number that is used for the Service Work* Summary Product Issue I would like to change Actions Edit Delete There are no Issues. Add Issue Maximum number of issues reached. Office-use OnlyOffice use ONLY – RachelOffice use ONLY – MichelleOffice use ONLY – NadineOffice use ONLY – ChloeOffice use ONLY – LoimataOffice use ONLY – KimiOffice use ONLY – SophieOffice use ONLY – TereOffice use ONLY – SebUnique ID