New to lodging a request? Contact the Customer Care Team on 0800 223 224 to assist you.
GLOSSARY – Terminology & Definitions
Original NZWS Sales Order number: is the allocated order number assigned by NZWS. It always begins with a ‘S’. E.g. S456789
Original Purchase Order (PO) number: is the original purchase order number on the order placed with NZWS
Account number: is the unique string of numbers & letters that identifies the owner of the account. E.g. LRL342
Account Name: is the account holder’s name E.g. Quality Curtains LTD
Contact Name: is the name of the person who has submitted the claim
Contact e-mail address: is the email address of the person who has submitted the claim
CC Email: a copy of the claim confirmation will be emailed to this address
Contact phone number: is the contact number of the person who has submitted the claim
Name of the End-Consumer: is the name of your customer
New Purchase Order (PO) number: is the new purchase order reference for the retailer
Please confirm what needs to be done with the completed product(s): select from the drop-down menu the required destination of the product
Summary: this table provides a summary of the issue(s) you have added to your claim
Question for Office-use Only: this field is used for NZWS only
Contact
Email: customercare@nzwindowshades.co.nz
Call the Customer Care Team on 0800 223 224